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Privacy Policy

At Hall of Names Europe Ltd, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@hallofnames.org.uk or by writing to Hall of Names Europe Ltd, Unit 3, Ashfield Business Park, Crowcombe, Taunton, Somerset, TA4 4AW. Alternatively, you can telephone 01984 632120.

Who are we?

We are the leading supplier of Coats of Arms and Surname Histories, and related products within the UK. The registered address is Hall of Names Europe Ltd, Unit 3, Ashfield Business Park, Crowcombe, Taunton, Somerset, TA4 4AW

How do we collect information from you?

We obtain information about you when you use our website, for example, when you order from us, if you contact us for information or if you register to receive our newsletters.

What type of information is collected from you?

The personal information we collect might include your name, telephone number, address, email address, date of birth, and information regarding the pages you access and when.

How is your information used?

We may use your information to complete and send out your order or send you communications which you have requested which may be of interest to you.

When entering any of our competitions or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a competition or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to our website. You may unsubscribe by following the unsubscribe instructions in any email received.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or for as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We may pass your information to our third-party suppliers, manufacturers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.

We have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond third party service providers, unless you have requested us to do so, or we are required to do so by law (for example, by a court order or for the purposes of prevention of fraud or other crime).

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Product Providers we work in association with:

We work closely with various third-party product providers to bring you a range of quality and reliable products (for example, artists and engravers). Your personal information may be disclosed to such other businesses within Hall of Names Europe Ltd who will help process your order.

The relevant third-party product provider will use your details to carry out their obligations arising from any contracts you have entered-into with them, via us.

Hall of Names Europe Ltd requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place. We will not release your Personal Information to any company outside of Hall of Names Europe Ltd for mailing or marketing purposes.

Your choices

You have a choice about whether you wish to receive information from us or not. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes of the online form on which we collect your information.

We will not contact you for marketing purposes by email or phone unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@hallofnames.org.uk or telephone on 01984 632120.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@hallofnames.org.uk, or write to us at: Hall of Names Europe Ltd, Unit 3, Ashfield Business Park, Crowcombe, Taunton, Somerset, TA4 4AW Alternatively, you can telephone 01984 632120.

You have the right to ask for a copy of the information Hall of Names Europe Ltd. holds about you. (We are entitled to charge £10 for information requests to cover our costs in providing you with details of the information we hold about you).

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will treat all your information in strict confidence and we will endeavour to take all reasonable steps to keep your personal information secure once it has been transferred to our systems. However, the internet is not a secure medium and we cannot guarantee the security of any data you disclose online.

You accept the inherent security risks of providing information and dealing online over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default. We will retain your information for a reasonable period or for as long as the law requires.

Where you have entered your credit/debit card and/or PayPal details for payment of goods or services on the Website, we will not store your credit/debit card and/or PayPal data.

When you give us personal information, we take steps to ensure that it is treated securely. Any non-sensitive details (such as your email address) information is encrypted and protected with the following software: 256 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. The use of cookies is now standard operating procedure for most websites and enables us to identify users of the website and to monitor how and when the website is used.

It is possible to switch off cookies by setting your browser preferences.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site, and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Your rights to lodge a complaint

If you have concerns about the way in which your data is being handled by us you have the right to lodge a complaint with the ICO (Information Commissioner’s Office) – https://ico.org.uk/concerns/handling/ – or other Supervisory Authority.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

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