We hope that you are happy with your purchase, but we do understand that sometimes things go wrong! All of our items are personalised or hand-made to order and cannot be refunded or exchanged unless faulty. If your item does arrive damaged, we offer a swift, no-quibble replacement, and we treat all queries as a priority. Just contact us within 30 days and we’ll sort it out. Simple!
In the first instance, please call us on 01984 632120 with your order number so that we can help. Sometimes we’ll be able to solve the problem over the phone, whilst on other occasions we might ask you to send us a photo of the item or return it to us at our Somerset headquarters:
Hall of Names
Unit 3 Ashfield Business Units
For items purchased as Christmas Presents, we will process returns up to the 31st January in the new year.